Refund Policy

We accept returns within 5 days from the date you receive your item. To initiate a return, please contact us via email at meltiemug.us and notify us of the reason for the return. We may request photos of the item to verify its condition. Once the return is approved, you will need to send the item back at your own expense. We do not cover return shipping costs. Please provide us with the tracking number after shipping. Return Address: 5015 Birch Street Newport Beach California Important Notes: No Exchanges : We do not offer exchanges. If you need a different size or color, please place a new order. We provide a detailed sizing guide on our website to assist you in selecting the correct size before purchasing. Defective or Incorrect Items : Each item we send undergoes a photo and video documentation process. If we ship a defective or incorrect item, we will cover all costs and provide a full refund. If the item is in good condition when it leaves our warehouse, and damage occurs during shipping, the issue must be addressed with the shipping carrier. Notification Period : You must notify us of your intention to return an item within 5 days of receiving it. Sale Items : Sale items are not eligible for returns or exchanges. The reason for this policy is that these items are deeply discounted and typically considered final sale. If you are unsure about a sale item, please contact us before purchase. Order Cancellations : If you cancel your order before it has been shipped, we will refund you the full purchase amount, including shipping costs, with no deductions. Return Questions : For any questions regarding returns, please contact us via email at support@meltiemug.us